Customer Service Representative

Customer Service Representative

Insight Global's online car auction client is seeking a Customer Service Representative to join their team in Wayland, MI. This role involves assisting with general administrative duties while multi-tasking in hectic and stressful situations while providing exceptional customer service to internal and external customers. In addition, the CSR will be the face of the company through face to face and vocal interactions with all levels of customers which range from the general public to high level managers of organizations. Day to day : Receive and process payments. Update lot (vehicle) notes in the system. Answer multi-line telephone in a professional manner. Face to face customer interaction. Use company resources to gather information and offer solutions to meet customer needs. Contact clients to obtain vehicle pick-up information. File documents according to criteria. Process mail incoming and outgoing per criteria. Read and interpret various reports and documents. Proper completion of sale documents.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

Skills and requirements : Needs to be confident, direct, and have a thick skin! 1-2 years of office customer service experience High School diploma Exceptional customer service skills and attitude Excellent written and verbal skills Proficient with office equipment Attention to detail Problem-solving Computer proficiency - MS Suite Typing speed 45WPM Professional appearance Ability to multi-task in a fast-paced environment Needs to be confident, direct, and have a thick skin! Bilingual in Spanish is preferred Bilingual-Spanish Dispatcher experience DMV / Insurance / body shop CSR experience