Aging Case Aide 2 (Local Government) - Luzerne-Wyoming County Area Agency on Aging

THE POSITION

Take the next step in your career with an agency that provides valuable services to older adults. Luzerne-Wyoming County Area Agency on Aging (AAA) is seeking a compassionate Aging Case Aide 2 to support the Social Services Department staff, including the Care Management Unit, the Intake / Assessment Unit, and the Protective Services Unit. Advance your career while providing valuable services to the residents of Luzerne-Wyoming County. Make a difference with our team!

DESCRIPTION OF WORK

As the Aging Case Aide 2, the majority of your work will be with the Intake / Assessment Unit covering Luzerne and Wyoming Counties. In this role, it is essential you maintain on-going proficiency in the use of the statewide Department of Aging databases known as Well-Sky and PIA. Work includes contacting consumers by telephone, assisting in the screening of referrals for Assessment, and referring consumer information to the appropriate department. You will have the opportunity to field all incoming telephone calls from consumers who have questions about Aging Programs such as Needs Assessments, Functional Eligibility Determinations, home modifications, OPTIONS, or other programs. You can expect to complete request for assistance forms for consumers who come into the agency as walk-ins and conduct home visits in the community to those consumers who require assistance in gathering financial documentation or other application information.

Work Schedule and Additional Information :

• Full-time employment
• Work hours are 8 : 00 AM to 4 : 00 PM, Monday - Friday, with 30-minute lunch.
• Telework : You will not have the option to telework in this position.
• Salary : In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam / junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements :

Other Requirements :

Legal Requirements :

How to Apply :

Veterans :

Telecommunications Relay Service (TRS) :

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

your score may be lower than deserved.