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Customer Service Associate I - Bellaire 2025*
Customer Service Associate I - Bellaire 2025*Wolfies Swim School LLC • Bellaire, TX, US
No longer accepting applications
Customer Service Associate I - Bellaire 2025 •

Customer Service Associate I - Bellaire 2025 •

Wolfies Swim School LLC • Bellaire, TX, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Description : Position Overview :

As the first point of contact, the CSA I provides friendly and efficient customer service, assisting with check-ins, registrations, payments, and general inquiries. This role supports Wolfies Swim School by ensuring families feel welcomed, informed, and valued, while maintaining accuracy and professionalism in all interactions.

Supervision Exercised and Received :

  • Exercised : None.
  • Received : Reports to the CSA II and Customer Care Manager.

Key Responsibilities :

  • Greet and assist customers promptly with check-ins, registrations, payments, and general inquiries, ensuring a welcoming and professional atmosphere.
  • Maintain detailed and accurate records of customer interactions, daily tasks, and any notable issues in iClassPro (ICP).
  • Process enrollments, transfers, cancellations, and class scheduling efficiently, adhering to Wolfies Swim School policies and procedures.
  • Regularly monitor voicemails and emails, prioritizing time-sensitive communication and ensuring all inquiries are addressed promptly.
  • Promote Wolfies Swim School’s offerings, including events, services, and products, to enhance customer experience and engagement.
  • Follow safety and policy guidelines, ensuring families are informed of requirements such as swimwear, health standards, and attendance expectations.
  • Maintain a clean and organized front desk environment, ensuring materials and supplies are well-stocked.
  • Provide inclusive and accessible service by accommodating diverse family needs and resolving concerns with empathy and professionalism.
  • Collaborate with the CSA II and Customer Care Manager to address recurring customer challenges and suggest operational improvements.
  • Prepare, review, and act on daily, weekly, and monthly reports, including :

    • Identifying and resolving discrepancies in billing and enrollment.

  • Monitoring attendance and following up with families on absences or automatic notifications.
  • Ensuring referral credits and resolving scheduling conflicts.
  • Verifying completion of attendance and addressing any system alerts for accuracy.

    • Requirements : Qualifications :

  • Excellent interpersonal and communication skills with a friendly, customer-focused demeanor.
  • Basic proficiency in iClassPro (ICP) or willingness to learn, including scheduling and profile management.
  • Strong organizational skills and attention to detail.
  • Problem-solving skills and ability to handle customer inquiries effectively.
  • Fluent in Spanish strongly preferred, but not required.

    • Expectations :

  • Maintain a welcoming attitude and a strong focus on customer satisfaction.
  • Demonstrate professionalism, ownership, and accountability in all tasks.
  • Strive for accuracy and support a collaborative front desk environment.
  • Participate in ongoing training and development to enhance customer service skills.
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    Customer Service Associate • Bellaire, TX, US