Customer Relations Specialist

Customer Care Specialist

One Stop Pool Pros Inc., celebrating its 40th anniversary this year, is the nationally recognized leader in commercial swimming pool and aquatic facility management. We take pride in fostering a collaborative and growth-oriented work environment. With over four decades of operational excellence, our team of aquatic experts has played a pivotal role in setting the standards nationally for all things aquatic. As we continue to expand our operations, we are looking for a highly motivated and detail-oriented individual to join our team.

Position Overview:

One Stop Pool Pros Inc. is seeking a dedicated and motivated individual to join our team as a Customer Care Specialist in our Oakland Park, FL office. This position offers the opportunity to provide exceptional customer service, facilitate proposals, and support business development efforts. Fluency in English and Spanish is preferred, and experience as a proposal facilitator is a plus.

Primary Duties and Responsibilities:

• Answer phone calls from customers regarding service and work, providing efficient solutions and responses.
• Write responses to customer solicitations such as daily work bids and Requests for Proposals (RFPs), adhering to RFP style guidelines and meeting all proposal deadlines.
• Manage field efforts via electronic work order system and associated protocols.
• Prepare daily follow-up logs for customer approvals and follow up with customers as required.
• Edit documents for grammar, style, and content, ensuring compliance with RFP instructions.
• Participate in Technical/Quality Reviews of proposals and assist with proposal production and shipping processes.
• Develop and maintain databases of responses and work completion.
• Perform other duties as assigned, including customer follow-up on outstanding approvals.

Job Requirements:

• Strong computer skills, proficiency in cloud systems, and experience with Apple and MAC products.
• Strong written communication, editing, and interpersonal skills.
• Proposal experience is a plus, but not required.
• Experience with Oracle is a plus.
• Fluency in English and Spanish is preferred.
• 2-3 years of experience in customer service.
• 1 year of experience in proposal writing or editing.
• Exceptional listening, writing, editing, and formatting skills.

Physical Requirements:

Qualified individuals must be capable of fulfilling the essential duties of the position, with or without reasonable accommodation. If an individual with a disability qualifies for the position, they may request adjustments to the job or work environment to meet their physical needs. We are committed to accommodating such requests, provided they are reasonable and do not pose undue hardship. This position is predominantly sedentary, requiring the ability to work at a keyboard for extended periods with minimal interruption. Proficiency in keyboard operation is essential. Additionally, the role entails working under potentially stressful conditions in a fast-paced and dynamic environment with multiple priorities. Occasionally, the employee may be required to lift objects weighing up to 50 pounds.

How to Apply:

Interested candidates should submit their resume along with a cover letter expressing their interest in the position. We value diversity and look forward to welcoming talented individuals to our team.

Job Type: Full-time

References: Required

Compensation: Commensurate with Experience

Employment Type: Full-time

Benefits: Vacation Pay, Sick Pay, Discounted Benefits.