INFORMATION TECHNOLOGY SPECIALIST III (ENTERPRISE APPLICATIONS MANAGEMENT)

Job Opportunity : Enterprise Software Applications Support

Highly responsible technical work of a specialized nature supporting, developing and maintaining the City of New Orleans' Enterprise software applications. This individual is responsible for the support, ITIL based administration and IT coordination associated with key applications or groups of application. Work also includes :

• Serve as a liaison between City departments, ITI and the Vendor; providing technical support, facilitating problem resolution, receiving complaints and administering application(s).
• Design, recommend, and monitor tiered back-up solutions and disaster recovery plans for assigned applications. Work with the technical groups in ITI to implement proposed back-up schedule and disaster recovery plan.
• Coordinate with the Business Application Owner for maintenance periods and support before updating or making significant changes to the database or application architecture.
• Write technical documentation for content types, presentation modules, workflows, functional regression analysis, and other modifications.
• Where necessary add / remove / update users assigned to Active Directory Groups to ensure that users are able to access the associated files and database
• Perform data extract, transform, and load operations for assigned applications.
• Maintain any integrations with the assigned applications.
• Coordinate with Business Application Owner and Vendor, as required, to update / modify any processes needed to sustain any integrations.
• Use SQL or other business intelligence tools where needed to extract data and create on-demand and automated reports.
• Monitor project milestones / critical paths for potential problems and facilitate appropriate communication with project leads to ensure success.
• Facilitate status meetings, reporting to project stakeholders and provide accurate data on project and application performances.
• Look for process improvements to support on-going, effective use of assigned applications.
• Work with QA / QC to comply with ITI change control processes.
• Monitor UAT, systems and regressions testing, as needed.
• Perform training, as needed.
• Related work as required.

Experience sought in the following application categories : Criminal Justice, Legislative Management, Finance, Back Office / Enterprise Applications, Urban Planning, Human Resources.

Note : Employees in this classification may work a fixed or rotating shift, Saturdays and emergencies. Employees in this classification are considered essential and must report to work in declared emergencies.

Minimum qualifications : Either a Bachelor's Degree in computer science, Computer Information Systems (CIS), Geographic Information Systems (GIS), Engineering, Telecommunications or a closely related field from an accredited college or university AND four (4) years of progressively responsible technical experience (e.g., systems administration, database administration, applications, security, networks administration) in a progressive IT organization, data processing management, or in a technology program. Two (2) years of this experience must have included applications management. OR Eight (8) years of progressively responsible technical experience (e.g., systems administration, database administration, applications, security, networks administration) in a progressive IT organization, data processing management, or in a technology program. Six (6) years of this experience must have included applications management. This position requires a one year probationary period.