Floor Manager

Key Responsibilities

Lead FOH team during daily service, ensuring smooth and efficient operations

Maintain Chaplin’s high standard of hospitality, guest care, and service execution

Manage table flow, waitlist, pacing, and overall floor awareness

Support staff training, coaching, and performance development

Handle guest concerns professionally and proactively

Collaborate with the GM, bar team, and kitchen to ensure cohesive service

Assist with scheduling, inventory, opening / closing procedures, and staff communication

Uphold cleanliness, safety, and operational standards at all times

Qualifications

1–3 years of management or supervisory experience in a high-volume restaurant

Strong leadership and communication skills

Ability to multitask, stay organized, and remain calm under pressure

A hospitality-first mindset with a passion for great guest experiences

Familiarity with POS systems (Toast experience a plus)

Ability to work nights, weekends, and holidays

Food Manager or Food Handler certification (or willingness to obtain)