Digital Services Content Lead

Digital Services Content Lead

Boston, MA- Hybrid

Long term extendable contract

37.5 hours per week

The Digital Services Content Lead will be the point of contact for requests and questions related to public-facing content on the mass.gov web site and employee content on the intranet. This is not a developer position.

The position requires proven communication, analytical, and problem-solving skills to identify, communicate, and resolve issues effectively. The position involves collaboration with internal and external business stakeholders to improve processes and provide resources. Some supervision of other contractors on the team will be involved.

This position works directly with the Digital Services Manager to strategize digital initiatives that ensure content consistency and accessibility compliance.

Responsibilities

• Assist with writing and editing internal and external communications and documents. Work with departments and Digital Services team to ensure the consistency of messages and strategies across
• , the Executive Office of Technology Services and Security (EOTSS), and the Governor's Office.
• Track the performance of Client's digital content and work with stakeholders to ensure continuous improvement. Ensure that the Client web sites follow best practices for web communications and design.
• Ensure that Web site issues, including broken links, spelling errors, and formatting inconsistencies are found and fixed in a timely manner.
• Develop standards, policies, and guidelines for content based on best practices, Client and Commonwealth guidance, and input from stakeholders.
• Support the Digital Services team with a strategy for providing excellent customer service. Build efficient processes and ensure timely, quality delivery of results.
• Coordinate client use of the
• Content Management System. Partner with departments and content managers from across the organization to integrate the
• Content Management System, coordinate CMS training and provide content support.
• Work with business partners to assess their needs for digital content / solutions. Assess and prioritize digital content enhancements and modifications. Manage requests for new content or major content updates.
• Evaluate and recommend Digital authoring, development, and publishing tools for Client users.
• Ensure all content meets the Commonwealth Digital Accessibility requirements, including checking all PDFs prior to posting and the use of Plain Language in communications.
• Track usage and feedback (Likes / Analytics / Emails) for MyTransNET, the employee intranet. Meet with the team monthly to review the site, oversee the Governance Plan and Chair the Steering Committee, ensure the Knowledge Base and Style Guide are up to date.
• Ensure content posted on the mass.gov public site meets Commonwealth requirements by following the Knowledge Base guidance, managing Author / Editor roles including training, partnering with Mass Digital to stay informed of planned updates and impact on DOT content, and holding monthly Content Reviews with team to track and improve performance.
• Oversee the department's social media responsibilities including the posting of videos and creation of newsletters.

Experience and Qualifications

Education

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