Credit and Collections Analyst

Credit And Collection Analyst

At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence.

Your role at Delta Faucet

Accounts Receivable is the largest liquid asset of the company. This position is responsible for a group of customers and ensures that invoices are paid promptly, and invalid deductions are charged back to the customer. They are also responsible for payments recollected and issuing credits for valid inaccuracies. The individual will work with customers, sales agencies, sales, customer resource center & many other internal customers for problem resolution. The Credit and Collection Analyst reports to the Credit Analyst Manager.

Responsibilities :

• Make collection calls and maintain follow-up on customers past due items.
• Research customer deductions and pursue repayment from customers if deductions are deemed invalid.
• Review, document and prepare credit memos as needed.
• Establish relationships with customers to help resolve issues in a positive manner.
• Work with customers to determine most efficient processes for both customers and Delta Faucet.
• Maintain customer profile and customer report card on key accounts using customer portal or other method.
• Meet with Customer Analysts on key or problem accounts to share information and discuss ideas.
• Maintain customer metrics on assigned accounts when reviewing with Credit Manager.
• Process and maintain records as required by law or as needed to ensure integrity required for financial records and auditors.
• Work with Rep Agencies and / or Sales Managers to resolve customer issues.

Education / Experience / Skills / Knowledge :

Why Join Us?

At Delta Faucet Company, our people are our greatest assets. We value different perspectives and fostering an inclusive environment. You'll have the opportunity to shape the future of our brand, working alongside passionate professionals committed to excellence and innovation. Join us to lead progressive growth and make a significant impact within a leading organization.

Here are some of the benefits we offer for your personal and professional growth :