Front Desk Manager

The Front Desk Manager is responsible for overseeing the Front Office department ensuring optimal financial service and procedural outcomes. This role involves fostering team member engagement enhancing guest satisfaction and driving financial performance in alignment with the vision of Westgate Resorts. The Front Desk Manager collaborates closely with department heads to contribute to the overall success of the property.

• Oversee   the Front Office department by providing guidance and leadership to team members.
• As the leader overseeing the entire employee life cycle you are involved in every stage from interviewing and hiring to training and evaluating performance.
• Play a crucial role in fostering a positive work environment which involves handling guest concerns resolving problems and implementing both rewards and disciplinary actions when necessary.
• Audit Front Desk work and tasks to uphold accuracy and adherence to standards. Running room reports verifying rates and conducting nightly bucket checks.
• Actively engaged in guest interactions managing both check-ins and check-outs and correcting Front Desk transactions.
• Prepare the Night Audit task sheet and the seamless transition of shifts.
• Writing vouchers running folios and performing balance calculations to assist the accounting department.
• Readily available to answer phones when needed.
• Monitor resorts performance on the company service score platform such as Medallia and devising strategies to enhance service levels across various online review platforms like TripAdvisor.
• Commitment to upholding Forbes rating standards and implement effective training techniques that foster consistency in service excellence.
• Embrace additional responsibilities as delegated by management to contribute to the overall success of the guest experience.

Qualifications :

To excel in this role you must embody our core values of integrity passion and a strong work ethic. These values are essential to our success and we are looking for someone who shares our commitment.

Requirements :

Additional Information :

Why Westgate

Why Westgate

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.

Remote Work : No

Employment Type : Full-time

Key Skills

Customer Service,Hotel Experience,Dentrix,Hospitality Experience,Dental Receptionist,Medical office experience,Office Experience,Dental Office Experience,Front Desk,Eaglesoft,Medical Receptionist,Phone Etiquette

Experience : years

Vacancy : 1