FOH Restaurant Manager

Job Description

Job Description

Description :

Job Purpose : To manage and execute successful restaurant service. To enthusiastically deliver first-class service and hospitality that exceeds guest expectations. Consistently delivering the GATE way , from when the first guest arrives to when the last guest leaves. To guarantee excellence of service and the success of the staff. Plays an integral role in the success of the restaurant.

Essential Functions :

• Create a warm, welcoming atmosphere with professional greeting and timely seating
• Enthusiastically deliver first-class service and hospitality via serving or bartending when required
• Leader in delivering the GATE way service standards and exemplifying Gateway Values
• Supervise restaurant floor to ensure food quality, presentation and services are in accordance with standards
• Monitor and support staff activity throughout shift
• Uphold health and safety standards
• Promote teamwork and communication between hotel departments
• Promote a fun work environment through a positive and enthusiastic attitude
• Responsible for resolving or escalating guest complaints and feedback through sharing and transparency
• Complete all shift paperwork, reports and cash management efficiently and accurately
• Responsible for coordinating restaurant reservations and events completely and accurately
• Maintain inherent attention to detail, and look for ways to continually improve
• Create and distribute weekly schedules and approve weekly timesheets
• Hire, train and coach front of house restaurant staff
• Maintain monthly inventories and control of liquor and equipment
• Other duties as assigned

Requirements :