Website Developer

Job Description

Job Description

Description : Description

Potomac Haven is a purpose-driven professional services firm dedicated to providing digital transformation and program support services for a range of diverse federal program missions. Our focus extends across the intersections of national security, public health and safety, communications, and financial services programs.

We are seeking an experienced and detail-oriented Web Developer to join our team supporting a federal agency. This role is part of a digital services team that creates visually compelling, accessible, and engaging content across digital and multimedia platforms. The Web Developer will be responsible for managing web design and development projects that power both public-facing websites and internal employee portals. This role will support web operations by responding to publishing and editing requests, creating and maintaining content within Drupal, ServiceNow, and SharePoint environments, and providing high-quality customer support through a structured ticketing system. This role includes designing accurate, accessible, user-centered webpages aligned with the U.S. Web Design System, optimizing content for search, and advising agency staff on web best practices. Note : Candidates may be required to report to Northern Virginia offices.

Requirements : Responsibilities

• Supports the customer web team, which drafts and posts all external content on the public website and manages internal content on the customer employee portal.?
• Responds to publishing requests and creates / revises web pages, news and event items, official funding and guidance documents, and other content using the Drupal content management system (CMS), ServiceNow Employee Center, and Microsoft SharePoint.
• Creates clear, compelling web page layouts that conform to web design best practices, 21st Century Integrated Digital Experience Act (IDEA), U.S. Web Design System, WCAG 2.0 / Section 508 requirements.?
• Formats, optimizes, and uploads PDFs, images, and other files for web publication.?
• Provides timely, high-quality customer support, handling requests and inquiries, resolving issues, and tracking all requests / inquiries within the service ticketing system (built in ServiceNow and Microsoft Lists). Monitors ticket dashboards to ensure tickets are prioritized, annotated, and completed.
• Advises customer on web design best practices, including consistent and clear layouts, 508 compliances, and the use of visuals to enhance engagement and understanding.?
• Participates in special projects and other related duties as assigned by customer.?

Requirements and Qualifications

Work Schedule :

Benefits

More about Potomac Haven

Potomac Haven is an award-winning, woman-owned management consulting and professional services firm. We help our customers achieve their goals by providing multi-talented, dedicated professionals to fulfill their mission. Our customers include the Administration for Children and Families, Bureau of Industry and Security, Centers for Disease Control and Prevention, Consumer Financial Protection Bureau, DoD Washington Headquarters Services, General Services Administration, and U.S. Coast Guard, among others. We are an equal opportunity employer committed to seeking, employing, and treating all employees and applicants for employment without discrimination on the basis of race, religion, gender, age, national origin, citizenship, military or veteran status, non-disqualifying disability, genetic information or any other characteristic protected by applicable laws.