Patient Access Associate 3
Inova - McLean - Internal Medicine is looking for a dedicated Patient Access Associate 3 to join the team. This role will be full-time day shift from Monday Friday, 7 : 30 a.m. 4 : 00 p.m.
Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Featured Benefits :
- Committed to Team Member Health : offering medical, dental and vision coverage, and a robust team member wellness program.
- Retirement : Inova matches the first 5% of eligible contributions starting on your first day.
- Tuition and Student Loan Assistance : offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
- Mental Health Support : offering all Inova team members, their spouses / partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
- Work / Life Balance : offering paid time off and paid parental leave.
Patient Access Associate 3 Job Responsibilities :
Reports safety hazards / violations and takes appropriate action to protect the environment and guests until help arrives if necessary.Accepts and provides direct / honest feedback between team members in a non-punishing manner.Explains insurance benefits and patient liability through the use of appropriate communication methods / styles.Supports scheduling activities by conducting pre-service activities such as insurance verification / submission.Gathers information about customer complaints in a courteous and professional manner.Troubleshoots individual admission issues in collaboration with other departments / staff.Identifies and communicates payroll authorization and referral requirements.Delivers an acceptable volume of work with high levels of accuracy.Minimum Qualifications :
Education : High School Diploma or GEDExperience : 2 years of healthcare patient access experience or 2 years of experience in healthcare revenue cycle.Certification : NonePreferred Qualifications :