Amazon Connect Engineer

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Job Title - Amazon Connect Engineer

Location - Tempe, AZ / Hartford, CT / Richardson, TX / Providence, RI / Indianapolis, IN / Raleigh, NC / Quincy, MA (Onsite)

Job Type Full-Time with Benefits

Interview- Single Round Interview (In-Person / Face-To-Face)

Visa- USC / GC / GC EAD(No Visa Sponsorship)

Amazon Connect Contact Center Lead This position will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high level design artifacts; deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty; be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Required Qualifications :

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• 4+ years of experience with AWS services, including Amazon Connect / Amazon Lex.
• Design and deploy Amazon Connect contact center solutions.
• Integrate AWS Connect with other AWS services (Lambda, Lex, S3, DynamoDB, etc.).
• Customize call flows, IVRs, and routing logic using Contact Flows and AWS Lambda.
• Implement real-time and historical reporting dashboards.
• Ensure security, scalability, and compliance of contact center solutions.
• Collaborate with cross-functional teams including DevOps, QA, and customer support.
• Troubleshoot and optimize existing AWS Connect implementations.
• Strong understanding of contact center operations, Conversation design and technologies.
• Strong understanding of IVR design principles, call routing logic, and contact center operations.
• Experience with contact center reporting, analytics, and dashboards.
• Proficiency in scripting (Python, Node.js, react.js) and AWS Lambda.
• Experience with AWS IAM, CloudWatch, and API Gateway.
• Familiarity with CI / CD pipelines and Infrastructure as Code (IaC) tools like CloudFormation or Terraform.
• Excellent problem-solving and communication skills

Preferred Qualifications :

Thanks and Regards

Sachin Sharma

Sr. Talent Acquisition Specialist

Direct : (+1) 609-857-8229

Internal Ext : 2272

Email : sachin.sh@nityo.com

LinkedIn : linkedin.com / in / sachin-sharma-59253a233 /

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