Loss Prevention Area Investigator

Job Description

Position Summary: The Loss Prevention Area Investigator is responsible for leading programs and processes to protect company assets and minimize exposure to losses in accordance with industry and organizational investigative practices. The LP Area Investigator will analyze system activity and exception reports to identify potential theft and to coordinate, conduct and direct internal and external investigations.

Salary: $ - $ per hour

Essential Duties and Responsibilities: The Loss Prevention Area Investigator responsibilities Includes the following and other duties as assigned:

• Develop, utilize, and modify exception reports from POS and other financial data systems to identify likely sources of loss.
• Coordinate contract and other non-organizational resources including undercover operatives, loss prevention, surveillance and protective personnel as necessary.
• Conduct surveillance operations of company activities or other relevant potential loss events.
• Accurately and truthfully communicate activities, actions, efforts, and any findings in both written and oral formats.
• Develop and maintain contacts with appropriate government, business, and professional peers.
• Provide after-hours/weekend services through the Loss Prevention Duty Phone and coordinate assistance for alarms and other issues that may arise.
• Prepare investigative materials and testimony for presentation for use by organizational management and criminal, civil, or quasi-legal proceedings.
• Effectively apply systems data such as stored video images, access records, alarm activity logs, safe access logs, tracking devices to research and information gathering relevant to current loss prevention efforts.

Coordinate Investigations

Successfully complete investigations of actual and potential loss or illegal activity as directed by the Director of Loss Prevention and Safety; prioritize and execute investigative activities to ensure efficient use of organizational resources.

Conduct/Participate in Audits

Conduct and assist in the development of structured audit activities at all company locations such as loss prevention best practice reviews and cash audits.

Train Organizational Personnel

Communicate, guide, coach and train organizational personnel of methods to identify, deter and control losses and their role in protecting the organization

Requirements

Qualifications/Basic Job Requirements:

• Bachelor's degree in related field (Business, Criminal Justice, Security) and two years of experience in formal investigations OR 4-6 years of formal multi-location investigative experience, preferably in a retail environment.
• Formal security training and certifications preferred such as CFE and PCI amongst others.
• Interview/Interrogation experience with industry accepted methods, such as Wicklander-Zulawski.
• Exceptional analytical, judgment, decision-making and communications skills.
• Superior coaching, leadership and interpersonal skills, including the ability to build understanding and concensus.

Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Cultural Competency: Demonstrate cultural competence; specifically, awareness, attitude, knowledge, willingness and skills to work effectively with a culturally and demographically diverse population

Language Skills: A strong command of the English language. Knowledge of multiple languages helpful. Ability to speak effectively before groups of customers or employees of the organization.

Mathematical Skills: Ability to calculate figures and amounts such as: addition, subtraction, multiplication, division, percentages, and average.

Computer Skills: Knowledge and experience using common office suite applications with specific emphasis on word processing, spreadsheets, and email applications. Practical experience with photo and video editing applications preferred. Software based DVR/CCTV systems experience preferred.

Other Skills and Abilities: Comprehensive understanding of all aspects of Loss Prevention Area Investigator.

Certificates, Licenses, Registrations: Valid Washington State Drivers License with proof of insurance required. Strong preference for one or more of the following certifications: Certified Protection Professional, Certified Fraud Examiner, Professional Certified Investigator, Certified Forensic Interviewer, Certified Internal Auditor, Certified Protection Officer.

Other Qualifications: Self-motivated; resourceful, creative; high integrity; problem solver; looks to resolve issues; positive can-do approach; and ability to build effective working relationships.

Physical Demands: Frequently sit, walk, stand, squat, kneel, and drive. Occasionally lift 50lbs. Ability to review video. Ability to climb ladders and stretch. Ability to use ordinary hand and power tools.

Work Environment: The noise level in the work environment is usually moderate. Local travel 75% (some overnights), mileage paid at federal rates, minimally supervised.

At Goodwill we are committed to creating and sustaining a culture of equity, diversity and inclusion. We embrace our employees' differences, and believe in meeting the members of our workforce and their communities where they are. Since our doors first opened in 1921, we have been changing lives by offering a hand up, not a hand out. We invite you to join us for our next 100 years of service to our neighbors.

Our Mission is to help people reach their fullest potential through individual education, job placement and career pathway services made possible by community donations, purchases and partnerships.