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Lead / Foreperson

Lead / Foreperson

ABM IndustriesLos Angeles, CA, US
30+ days ago
Job type
  • Full-time
Job description

Overview

JOB SUMMARY DETAILS :

The Lead / Foreperson oversees and directs staff to ensure all functions are carried out in a productive and timely manner. Lead / Supervise a team of 8 valet staff and 29 parking attendants. Assume day to day coordination of specific agreements or projects as assigned to ensure contractual commitments are met in a timely, cost effective manner

Pay : $21.00 - $22.00 per hour

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information :

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM

RESPONSIBILITIES : (not limited to)

  • Supervise a team of 8 valet staff and 29 parking attendants
  • Train, coach, and monitor employees on safety protocols and operational procedures
  • Conduct regular facility patrols to ensure safety and operational standards are met
  • Deliver exceptional customer service to visitors, tenants, and clients
  • Complete daily safety and maintenance inspections
  • Conduct a monthly parking rate survey to stay competitive
  • Accurately document and process damage claims as needed
  • Support and maintain garage cleanliness and presentation
  • Provide assistance to parking attendants with on-the-job challenges
  • Assist customers with Pay-on-Foot (POF) transactions and inquiries
  • Multitask effectively and provide front office coverage when required
  • Cover vacation schedules for the swing shift supervisor; must be flexible with scheduling
  • Take initiative during peak hours by supporting exit flow, valet operations, or tandem parking
  • Communicate with Parking Team efficiently

JOB KNOWLEDGE / SKILLS REQUIRED :

  • Minimum of six (6) months of parking operations experience
  • Strong ability to think clearly, make sound decisions, and perform well under pressure
  • Excellent verbal and written communication skills
  • Professional demeanor, attitude, and appearance
  • Proficient in Microsoft Office applications, including Excel and Word
  • Ability to handle and resolve customer complaints in a courteous and effective manner.
  • Familiarity with SKIDATA equipment and systems is highly preferred

    • QUALIFICATIONS :

  • Must be 18 years of age or older.
  • Must meet all requirements to receive approval for working in specific ATS environments (if applicable), ten-year work history if available

    • Preferred Qualifications

  • Customer Service Experience
  • One year of lead or Lead.supervisory experience
  • 6 months plus parking operations experience

    • A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code : 12H, 91X, 88Z, BUC, LS, 1349, 0481, 3044, 3E6X1, 2R1X1, 2T3X7

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    Lead/Foreperson • Los Angeles, CA, US