Community Health Worker

Job Description

Job Description

Community Health Worker

Dedicating your career to caring for others should bring you fulfillment not burnout. At Primary Health Network (PHN), we believe in putting people first our patients, our communities, and just as importantly, our employees.

As a leading Federally Qualified Health Center, PHN is more than just a healthcare organization we're a mission-driven community of compassionate professionals who believe in care that goes deeper. Here, you're not just filling a role you're joining a movement to reimagine healthcare from the inside out.

We prioritize employee wellbeing, because we know that when our caregivers thrive, so do our patients. Whether you're at the front lines or behind the scenes, your work here truly matters. We offer a collaborative, supportive environment where innovation is encouraged, your voice is heard, and your growth is valued.

At PHN, we don't just fill positions we fulfill a purpose. Join us and help bring the joy back to healthcare one patient, one colleague, and one community at a time.

Position Overview

A Community Health Worker is a front-line public health worker who is a trusted member of and / or has unusually close understanding of the community served. This trusting relationship enables the HCW-PC to serve as a liaison / link / intermediary between health / social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery.

A CHW-PC also builds individual and community capacity by increasing the knowledge and self-sufficiency through a range of activities such as outreach, community education, informal counseling, social support and advocacy.

Location and Hours of Position

General hours

Monday - Friday 8.00am to 4.30pm

Wayne Primary Care : 650 East Ave., Erie, PA 16503

Education / Experience Requirement

• Bachelor's Degree in Healthcare or related field.
• At least 3 years of experience directly related to the duties and responsibilities related to the job (preferred)
• Certified Community Health Worker in PA or be willing to work towards it
• Possession of a valid driver's license.
• Strong interpersonal and communication skills
• Ability to work with a wide range of areas in a diverse community.
• Creative and analytical thinking
• Computer Skills

Duties

Cultural Mediation among individuals, communities and Primary Care Home.

Provide culturally appropriate health education / information

Care Coordination, Case Management and system navigation.

Provide coaching and social support

Advocates for individuals and communities

Build individual and community capacity

Provide Direct Service.

Implements individual and community assessment.

Conducts outreach

Participates in evaluation and research

Explores each person's specific barriers to receiving care and develops and implements an individual plan to address barriers.

Meets with patients following each appointment to help direct them to the laboratory or to other appointments.

Provides emotional support, validates patients feelings, asks open-ended questions, and listens reflectively.

Leads and assists with group peer support meetings focused on coping with life with chronic disease, stress management, group empowerment, and other group-selected activities

Interviews individuals about their health concerns, including survival and social concerns such as parental stress, nutrition, access to medical care, crime, domestic violence, mental health, and substance abuse.

Provides links to supportive community resources and tracks referrals made to local programs to address patient-identified community and policy issues affecting disease management

Provides limited medication reconciliation without making recommendations Counsels patients on medication adherence, uses physician-approved protocols

Assesses patients needs and provides personalized assistance.

Explores each patients specific barriers to receiving care and develops and implements an individualized plan to address these barriers, such as scheduling appointments, resolving insurance, accompanying patients to follow-up appointments, and making home.

Identifies, trouble shoots, and responds to patients concerns, such as reminders and transportation and assistance for upcoming appointments.

Makes weekly telephone calls to patients to discuss overall well-being, adherence to action plans.

Clarifies questions stemming from patients encounters with health care providers, acts as an interpreter to enhance communication between patients and providers, reinforces teaching provided by health care providers. Assists patients in reading medical forms to address limited functional

Benefits

Choosing PHN means more than a job title; it's a holistic experience that nurtures every facet of your well-being and aspirations.

The Network

The Primary Health Network is the largest Federally Qualified Healthcare Center (FQHC) in the state of Pennsylvania. The mission of Primary Health Network is to enhance the health and well-being of the communities we serve by fostering trust and ensuring that every individual has access to high-quality, compassionate, and exceptional healthcare.

With the Joint Commission Accreditation, we adhere to the highest standards of safety and quality in healthcare, ensuring top-notch services that surpass industry benchmarks. Some additional achievements that exemplify our commitment to optimal health and wellness include :

Patient Centered Medical Home Accreditation

Age Friendly Care Health System Participant

HRSA Community Health Quality Recognitions in COVID-19 data reporting, advancing health information technology for quality, and continued implementation of the Primary Care Medical Home care model.

Ranked an impressive #5 in the Government & Non-Profit sector by Inspiring Workplaces of North America for 2023.

Primary Health Network is an Equal Opportunity Employer and complies with all state and federal laws regarding EEOC.