Technical Support

Job Description

Job Description

Salary : $45,000.00

KioSoft Technologies (KioSoft) is a growing hardware / software company providing turnkey custom solutions for the Commercial Laundry, Vending, and other unattended Payment Industries. KioSoft has operations in the United States, Canada, China, Korea, and authorized dealers worldwide.

The company's strength lies in its ability to provide a comprehensive blend of superior technology and customized software solutions. These range from the most basic machine interfaces to custom applications to branding to complex networking solutions.

We are looking for a highly motivated, and trainable individual with drive and determination to help us provide high quality customer service to our client base. We strive to maintain a professional, yet relaxed working environment while providing room for growth.

Main Duties and Responsibilities

Technical / Customer Support :

• Serve as the primary point of contact for complex customer inquiries and escalations, providing timely and accurate resolutions.
• Coordinate with cross-functional teams, including engineering and vendor teams to address customer issues and ensure prompt resolution.

Technical Expertise :

Continuous Process Improvement :

Customer Advocacy / Customer Success :

Qualifications

Preferred Qualifications

Physical Requirements

Please Note :

We are an equal opportunity employer and will provide accommodations during the recruitment process upon request. We thank all applicants for their interest; however, only candidates under consideration will be contacted.