Sr Mgr,Digital Product

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients’ communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be.

For more information, visit www.oakstreethealth.com.

Role Description :

At Oak Street Health, we are building the industry-leading clinical operations and population health platform to support the delivery of high quality care to the Medicare population. As a Senior Product Manager within the Patient Experience and Service Operations domain, you will be responsible for driving the strategic direction of technical teams developing products that will engage and delight Oak Street patients. Through partnership with senior business and engineering leaders, you will oversee the planning and execution of all initiatives within your technical team or suite of teams while serving as a key leader within our organization. The ideal candidate combines deep domain and industry expertise with experience delivering consumer-grade products.

Core Responsibilities :

Product Vision / Strategy : You will be responsible for providing the vision and direction for one or more pods to the product and development team throughout each quarter. Additionally, you will ensure continuous alignment of business leaders with your strategy.

Team Management : You will be responsible for recruiting, training, managing, and mentoring Product team members within your pod.

Roadmap / Backlog Management : You will partner with your product team to define the roadmap for your pod in alignment with your vision and oversee day to day backlog management and prioritization.

Lead Scrum Teams : You will lead the efforts of your scrum team as the Product Manager. You will keep abreast of Agile / Scrum best practices and seek to implement them within your team.

Value Assessment : You will assess value and develop business cases to inform the nature and scope of present and future product line development.

Own Product Initiatives : You will drive the successful planning and execution of all product initiatives for the products you own. For each project, you are responsible for managing each step of the product management process directly or through your team to ensure a successful outcome.

Product / User Research : You will employ multiple mechanisms for conducting product research to inform requirements and design. Through both external investigation and internal collaboration, the information you gather will ensure the products you design exceed user expectations.

Product Requirements & Design : You will partner with cross-functional team members to collect and document detailed product requirements. Additionally, you will bring a creative eye to our team by working alongside our UX team to design high quality, intuitive products for our end users

Product Launch : You will define and project manage the launch of new products to our users. In partnership with our operations teams, you will help train end users and create applicable documentation for your products.

Continuous Product Improvement : You will identify and action opportunities for product improvement identified through quantitative measurement and feedback from end users.

What are we looking for?

We’re looking for motivated individuals with :

BS in Engineering, Economics, Mathematics, Business or a related field

6+ years in a product / product adjacent role at a rapidly growing company

3+ years healthcare experience

Preferred : MA / MBA in any of the above fields

An Experienced Leader : You feel comfortable driving strategic and tactical product decisions across a broad range of stakeholders. Your natural tendency is to take ownership of a project and coordinate the necessary resources to ensure success.

A Coach and Mentor : You impart your knowledge of strong product management process onto your team members through both formal and informal coaching and training. You are passionate about helping others to succeed and feel comfortable providing feedback to team members.

Highly Collaborative : You work well with cross-functional stakeholders at the most senior levels. You act as a bridge between engineering and business leaders to translate complex topics to the domain of your audience and drive strategic decisions.

Strong Communicator : You can effectively articulate challenging concepts in both written and verbal modalities. From emails to formal presentations, you tailor your messaging to the appropriate audience to ensure complete understanding.

Effective Multitasker : You are able to efficiently context switch between multiple projects allowing you to take on several initiatives concurrently. You leverage your understanding of business needs to prioritize your daily work for impact with limited oversight.

User Centric : You put yourself in the shoes of users in order to design products that meet their needs while solving the business problem. Your ability to empathize with a diverse array of users and partners ensures that the solutions you design will deliver outsized value to the team.

Data Driven Mindset : You believe the best way to truly understand the impact of products is through data. Through partnership with analytics team members, you are able to design the necessary mechanisms for evaluating the success of each project.

Continually Learning : You are never satisfied with the status quo, both personally and professionally. You actively seek out new opportunities for knowledge development and growth, and you know how to ask the right questions to solve the problem at hand.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is :

$106,605.00 - $284,280.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit

We anticipate the application window for this opening will close on : 10 / 03 / 2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex / gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.