Manager 3, Business Systems Analysis

BSA Group Manager

Join Intuit's Customer Success organization as a BSA Group Manager within the highly talented Expert Network BSA team. This role offers end-to-end accountability for driving initiatives that build an AI-driven expert platform, ultimately helping customers solve their most significant financial challenges. You will be responsible for leading new innovations with a focus on high-quality execution.

As a 'village leader,' you will mobilize and rally teams across Customer Success and beyond to deliver new initiatives. Additionally, you will lead and develop a team of highly skilled Business Systems Analysts, fostering their growth and ensuring their collective impact. This includes overseeing the Business Process Reengineering (BPR) function within the team.

We are looking for leaders for whom operations is a towering strength, who have deep experience kicking off initiatives and landing them on the ground. You are an athlete who will wear many hats and work across teams to deliver tangible outcomes. You will engage senior leaders in highly matrixed organizations, consistently show a bias for action driving execution and above all, delivering delightful experiences to our experts, operators and customers. This role requires a tech-savvy professional with strong experience in AI and a track record of leveraging AI for improving efficiencies within BSA processes.

Responsibilities

• Drive Operational and Services Scaling Rigor : Champion an operational excellence mindset, leading the delivery of capabilities to enable new live service offerings. Drive operational efficiencies through process automation, re-engineering, and strategic analysis of business processes.
• System Requirements & Solution Design : Identify and champion software system requirements, facilitate solution design, and develop / execute test plans to support product management.
• Cross-Functional Innovation & Leadership : Drive cross-functional readiness for operational support of innovations, adopting a startup mindset to pivot and solve emerging issues. Inspire and align teams to execute complex innovation plans, translating strategy into prioritized initiatives. Provide steady leadership amidst uncertainty and aggressive deadlines.
• Team Leadership & Development : Lead, mentor, and develop a team of Business Systems Analysts, fostering high performance and continuous learning.
• Roadmap Synchronization & Vision : Drive synchronization of offering and process roadmaps across multiple years, supporting leadership and business process owners in building a shared vision and plan for enterprise-wide solutions. Synthesize and prioritize requirements, assessing impact across core business processes to develop validation and shared vision for roadmaps.
• Customer-Centric System Solutions : Lead the development and execution of customer-centric system solutions, based on a deep understanding of customer behaviors, objectives, and trends. Drive the delivery of targeted, actionable experience recommendations that positively impact the business across the entire customer journey.
• Business Process Reengineering (BPR) Leadership : Lead and guide the BPR function, overseeing initiatives from planning to post-implementation, ensuring effective stakeholder management, team coordination, and risk mitigation. Support BPR leaders in process analysis, KPI tracking, and partnering with development and product management teams to deliver impactful systems capabilities.

Qualifications

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs.