Job Description
Job Description
Job Description :
As a Total Loss Settlements Supervisor at Snapsheet, you are a seasoned total loss handler & natural leader, motivated by building and mentoring a highly competitive team that's hungry for constant improvement. You excel at coaching effective communication, empowering your team to confidently interact with vehicle owners, lienholders, storage facilities, and carrier customers. You are a strategic problem-solver, not just for individual claims but for developing team-wide strategies to navigate the day-to-day challenges of total loss settlements. You'll leverage your expertise in total loss evaluations, settlement processes, salvage regulations, and state compliance to guide your team through the most complex issues. You love working in an ever-evolving environment where your ability to adapt, provide constructive feedback, and drive performance is highly valued. You want to work for a company where you can make a real impact on both a team and the business, all from the comfort of your home office. Is this you? Keep reading for more detail.
Responsibilities as a Total Loss Settlements Supervisor :
Claim Management :
- Oversee the full lifecycle of claims, including claim creation, assignment, and SOP adherence.
- Drive adjuster results to meet client KPIs.
Team Leadership & Development :
Provide direct coaching, one-on-ones, training sessions for your team.Own people and HR-related tasks and disciplinary actionsAssist in hiring and onboardingData & Reporting :
Take ownership of various reporting tasks.Compile, analyze and deliver reports on team performance and carrier-specific results to both your team and leadership.Work together with management to forecast department needs and successQuality Assurance :
Maintain a high standard of quality through regular audits of open and closed filesComplete call quality assessments.Track escalations to identify trends and training opportunities.Carrier & Customer Interaction :
Serve as a key point of contact for customer or client escalations.Manage incoming communications from adjusters, insureds, and / or claimants.Ensure full file resolution of escalated claimsQualifications :
Must be currently in leadership of total loss settlements with an insurance carrierMust have a working understanding or background in estimating and evaluating total lossesThorough understanding of UPD estimates, parts costs, total loss classification, and fraud detection2-5 years of Auto Total Loss Settlement experience in the Insurance Industry1+ year of Total Loss Settlement team leadership with proven resultsExtensive knowledge of Automobile Total Loss Conditioning and Optioning processesThorough understanding of automobile terminology and vehicle construction.Working experience of estimating platforms : Mitchelle, CCC One, AudatexExcellent verbal and written communication skillsProficiency in Microsoft SuiteProficient in data analysis and reportingDetail-oriented and organized, with a commitment to delivering accurate and timely resultsExcellent negotiation and communication skills to interact with customers, shops and vendors remotelyTeam player with positive attitude and ability to work well with othersAbility to work independently and manage time efficiently in a virtual work environmentBenefits & Perks :
Work from homeCompetitive compensationCompany training provided to expand your estimating skillsetAbility to write claims for multiple carriers and vehicle typesGrowth and advancement opportunities with promotion opportunities quarterlyGenerous Paid Time Off Policy4% match on our 401KMedical, dental, and vision coverage#BI-Remote
#LI-Remote
Snapsheet is an equal opportunity employer.
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