Customer Success Specialist
Clarity RecruitingStaten Island, NY, US2 days ago
Job type
- Full-time
Job descriptionHighly self-motivated with strong problem-solving abilities Ability to multi-task in a time-sensitive, high-pressure environment Proficiency in Microsoft Word and Excel required Strong written and verbal communication skills Salary : $60,000–$65,000 annually, plus performance bonus 401(k) with employer match (100% of the first 3%; 50% between 3–5%) Health benefits available
Our client, a leading energy supplier providing structured natural gas and electricity products, is seeking a talented and driven Enrollment & Client Success Manager to support client onboarding, data management, and customer success operations.
Salary : $60,000–$65,000 annually, plus performance bonus
Office policy : Onsite, Staten Island
Responsibilities :
- Upload and enroll new client contracts
- Track successful enrollments and client drops
- Create renewal screens for existing clients
- Update and maintain the customer service CRM (HubSpot)
- Support updates to the contracts database
- Assist with daily utility meter read file processing
- Oversee weekly and monthly enrollment / drop reports for internal distribution
- Assist with billing disputes and cancellations / re-bills
Education, Experience & Skills :
Compensation & Benefits :
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Customer Specialist • Staten Island, NY, US