Specialist, Corporate Partnerships Operations

National Council on Aging

POSITION SUMMARY

The Specialist, Corporate Partnerships Operations provides essential operational and administrative support to NCOA’s Corporate Partnerships team. This entry-level role is critical for maintaining the efficiency, accuracy, and organization of the partnership pipeline, from prospecting to stewardship. The Specialist ensures that CRM data is meticulously maintained, agreement documentation is audit-ready, and internal processes run smoothly, allowing the partnerships team to focus on high-value relationship cultivation. This position is an ideal opportunity for a detail-oriented individual to build a foundational career in nonprofit operations within a mission-driven environment.

Positions at this level typically require foundational experience managing projects and deliverables. Incumbents are required to make some independent judgements within their scope of work and require some supervisory oversight. Incumbents generally have two or more years of experience in their discipline and a bachelor’s degree or the equivalent, as well as substantive experience at this level.

COMPETENCIES AND EXPECTATIONS

• Detail-Oriented Execution : Meticulously manages data entry, documentation, and tracking tasks with a high degree of accuracy and timeliness.
• Process Adherence : Follows established workflows and systems diligently, contributing to the team's operational consistency and compliance.
• Collaborative Mindset : Works effectively with internal team members and cross-functional stakeholders to gather information and complete tasks.
• Learning Agility : Demonstrates a strong willingness to learn and master new systems, processes, and the nuances of corporate philanthropy.
• Professional Discretion : Handles sensitive donor and partnership information with confidentiality and integrity.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Interpersonal Skills - Focuses on solving conflict; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Ethics - Treats people with respect; works with integrity; upholds organizational values.; avoids actual or perceived conflicts of interest.
• Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Planning / Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Equity Mindset : Supports NCOA’s commitment to equity through consistent and unbiased application of operational practices.

KEY RESPONSIBILITIES

1. Partnership Operations & CRM Management

2. Agreement & Documentation Support

3. Process Coordination & Administrative Support

PROFESSIONAL EXPERIENCE / QUALIFICATIONS

Exceptional organizational skills and attention to detail.

Proactive and resourceful problem-solver with a customer-service orientation.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

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