Field IT Support Analyst (75% US Travel)

Field IT Support Analyst (75% US Travel)

Join to apply for the Field IT Support Analyst (75% US Travel) role at Martin Brower UK and Ireland

Provide on-site and remote support for business-critical applications and hardware, resolve complex computing and networking issues, identify and address recurring problems, escalate as needed, and support Martin Brower IT policies while interacting with various IT support team as the IT Support Analyst.

• Provide on-site and remote support for business-critical applications and hardware, resolve complex computing and networking issues, identify and address recurring problems, escalate as needed, and support Martin Brower IT policies while interacting with various IT support team as the IT Support Analyst
• Demonstrate consistent ownership of issue resolution from start to finish, make critical business decisions affecting user and operational capabilities, attend high-priority support calls, and stay current with evolving applications and hardware while contributing to purchasing and implementation decisions
• Assist in resolving issues with business applications, including ERP and Warehouse Management Systems, by leveraging personal knowledge and collaborating with application teams, while also monitoring and troubleshooting personal computing devices, network equipment, material handling equipment (MHE) technology, handheld devices (Vocollect Headsets, XRS tablets, PDA devices, etc.), printers (laser, thermal, line, copiers, etc.), and UPS units
• Lead and support laptop deployment and technology packs, manage asset inventory, and maintain device procurement processes
• Install and maintain CAT6 cables, wireless access points, UPS units, and other devices, including work at heights up to 35 feet
• Independently run small projects, manage resources and budgets, and develop strong relationships with business and technical partners
• Document and escalate issues, create training materials, participate in off-hour support, and stay current with IT trends and regulations
• Willing to travel to distribution centers up to 75%
• Other duties as assigned

Required Education and Experience :

Preferred Education and Experience :

Benefits

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.

Equal Opportunity Employee & Physical Demands

Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law.

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