Customer Service Representative

About Blue Truck

Blue Truck is a national furniture logistics company that's reshaping how customers experience delivery - especially when it comes to big, important purchases like sofas, beds, and dining tables. We specialize in white-glove, in-home delivery for some of the fastest-growing furniture brands in the country, combining smart logistics with a seamless delivery experience and high quality support.

Founded by a team with backgrounds at Uber and other high-growth startups, we're using technology to bring the furniture supply chain into the modern world. Our focus is simple : let furniture brands shine at what they do best - designing and selling amazing products - while we handle the heavy lifting of delivering them to customers' homes safely, quickly, and professionally.

Blue Truck is growing fast. We've built a coast-to-coast network and earned a reputation for service that stands out in an industry that doesn't always get it right. For people who are ambitious, solution-oriented, and excited to be part of a company that's still early in its journey, this is a ground-floor opportunity. High performers here aren't just employees - they're builders helping shape the future of the company (and their own careers along with it).

What You'll Do

You'll play a critical role in our day-to-day success. You'll be on the front lines working directly with our customers and partners, ensuring smooth deliveries and top-tier service. Responsibilities include :

• Answer inbound phone calls, text messages, and emails from customers about their deliveries.
• Confirm delivery dates and provide real-time updates on delivery crew ETAs.
• Troubleshoot problems on the spot using our internal systems and tools.
• Communicate with customers, shippers, and our internal ops team to keep everyone on the same page.
• Help with general office tasks like welcoming visitors, keeping supplies stocked, and keeping the workspace organized.

What we're looking for :

This is a full time, in office position in Norcross, GA. Schedule is :