Desktop Support Technician- 171

Job Title : Desktop Support Technician

Location-Type : Onsite 5 days / week in Easton, Pennsylvania

Start Date Is : ASAP

Duration : 6-month contract

Compensation Range : $24-28 / hr W2

If interested please send your updated resume to brittani.thompson@mondo.com

Job Description :

We are seeking a skilled IT Desktop Support Technician to join our client's Level-2 support team. The ideal candidate will have experience in both MAC and PC environments, supporting applications such as Office365, Adobe Creative Cloud, SCCM, JAMF, and more. This role will involve providing timely hardware / software support, managing asset inventories, and supporting AI integrations. You'll work with a dynamic team to deliver excellent IT support while meeting SLAs and project targets.

Day-to-Day Responsibilities :

• Provide customer-focused IT support for both MAC and PC users, addressing hardware, software, and connectivity issues.
• Troubleshoot and resolve issues related to Office365 applications (Outlook, Word, Excel, Teams, etc.) and Adobe Creative Cloud applications.
• Support the deployment and management of software using SCCM and JAMF.
• Manage and maintain hardware and software inventory using ITAM tools and ensure accuracy.
• Provide support for AI tools and integrations within office products.
• Assist with mobile device configuration and troubleshooting (Android / iPhone).
• Ensure timely resolution of service requests and incidents, meeting SLA targets.
• Document technical procedures, troubleshooting steps, and system configurations.
• Collaborate with other IT teams to ensure effective issue resolution and support.
• Lead IT projects and initiatives as directed by management.

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