BILINGUAL CUSTOMER SERVICE REPRESENTATIVE (MON-FRI 8AM-5PM)

Description :

BILINGUAL EXPERIENCE REQUIRED

POSITION SUMMARY :

The Customer Service Representative Bilingual will provide customers with the information and services they need to successfully promote and buy Radians products. CSRs will work collaboratively with Inside Sales Representatives, Inside Sales Account Representatives, Regional Sales Managers, and Manufacturers Representatives to facilitate the sales process.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following :

Answering customer calls, assisting, and / or directing them

Calls that include special pricing should be transferred to the Inside Sales or Inside Sales Account Representative

Product knowledge of our products and the competitive industry

Identify and understand who key competitors are in the industrial / safety channel

Participate in the sales process as well as the administrative requirements of answering calls, entering orders, providing pricing, order tracking and complaint resolution

All incoming orders received via sales fax, email, mail, EDI, SPS, or any other electronic form of communication should be entered daily upon receipt

All credits and samples to be entered the day they are received

Follow-up calls and voicemails should be returned by end of business the day of receipt

Both positive and negative feedback received by customers should be entered with a task in P21

Communicate customer product requirements to Purchasing in a timely manner to minimize backorders.

Other duties as assigned

Requirements :

EDUCATION and / or EXPERIENCE & OTHER SKILLS AND ABILITIES :

Customer service background : experience in a safety products environment preferred

Heavy customer service / data entry skills

Excellent phone call skills / etiquette with ability to answer a high volume of incoming customer service calls a must

Strong written and verbal communication skills

Must be PC literate (MS Office) and have strong data entry, organizational and interpersonal skills

Experience with P21 is a plus

Ability to multi-task and prioritize work on a daily basis

Bilingual (Spanish / English) REQUIRED

PId8acd768e166-31181-38883374

Required

Preferred

Job Industries

• Other