Senior Manager, A&H Claims

A company is looking for a Senior Manager, A&H Claims and Customer Service.

Key Responsibilities

Serve as a subject matter expert for travel insurance policies and train the Customer Service team on policy elements

Resolve complex customer escalations and implement proactive service strategies to enhance customer experience

Lead and develop the Customer Service team, ensuring alignment with organizational values and operational objectives

Required Qualifications

Bachelor's Degree in a related field

Minimum 8 years of experience in insurance operations, claims, or customer service management, with at least 3 years in a managerial role

Experience managing BPO arrangements on a global basis

Proficiency with CRM platforms and data analytics tools

Demonstrated expertise in complex claims handling and regulatory compliance