Field Service Engineer-full time in US

Looking for a U.S.-based candidate available for long-term employment without sponsorship. Remote work is acceptable; occasional client travel required. Fluent in English and Chinese.

Tasks

• Provide certain support for certain issues to customer online or offline.
• Respond quickly (normally within 24h) and follow customers' issues or complaints, and visit customer if need.
• Following RMA in CRM and record the returns to customer in on-line list.
• Service Planning for next week, need plan for more visiting to customer side for service.
• Weekly meeting to review about issues and RMA following within team and cooperation.
• One basic Monthly report about the main work.
• Need to follow the related task list of call center project by time line.
• Normal customer visiting and good communication.
• Certain feedback or analysis report.
• Keep good communication and relationship with customers for customer satisfaction.
• Make some certain training for customers about products or Ananda link.
• Service process review together to make more efficient.
• Support visiting customers for some certain other support, like supporting business.

Requirements

Benefits

1.Join a global leader in e-bike motor systems, as a Service Technician in France. You’ll play a key role in ensuring top-notch service, analyzing and solving technical issues, and supporting our partners.

2.good salary and benefits

Join Ananda B.V. as a Feild Service Engineer and drive innovation in eDrive solutions. Elevate your career in a dynamic environment focused on cutting-edge mobility technology.

Ananda specializes in advanced two-wheel mobility drive systems, boasting over 20 years of expertise in mid-drive, side-mounted, and hub motors, along with controllers, sensors, and HMI. Renowned for its R&D strength and consistent quality, Ananda operates from Shanghai with extensive reach in Europe, North America, and Southeast Asia. Our latest smart platform caters to both manufacturers and riders, offering customizable eDrive solutions that define the cutting edge of mobility technology.