Inbound Customer Service Agent (Healthcare) - Remote (Winston Salem, NC)

Healthcare Inbound Customer Service Agent - Remote (Winston Salem, NC)

The Cognizant team is currently seeking individuals to work as part of our established Healthcare Inbound Customer Service team. The full-time position is in the Winston Salem, NC area. You will report to the office for 6 weeks of training before the role moves into a 100% remote role. We are seeking highly motivated Customer Service Agents, preferably with a healthcare background, although not necessary as we will train.

Responsibilities :

• Address the needs of inbound callers focused on first call resolution.
• Adhere to call flows and work processes as supplied and in accordance with accepted coverage guidelines, ensuring all mandated government and state regulations are consistently met.
• Follow guidelines to reach out to internal partners and internally refer issues ranging from claims, provider searches, location of resources, obtaining an interpreter, referring enrollment issues to backend team and helping callers understand benefits.
• Maintain professionalism while working within documentation guidelines, on proprietary software on multiple applications, keeping a high level of accuracy and attention to detail.
• Check email accounts daily and stay up to date on call handling resources through continual document review and completion of mandated knowledge checks as assigned.
• Live document all caller interactions in accordance with QA Guidelines and maintain an average monthly rating as defined for the site.
• Maintain minimum production and adherence standards by being in attendance and adhering to the slated schedule, being either on a call, or readily waiting for a call-in order.
• Display attention to detail and willingness to learn, adapt and interact with individuals who may be angry, frustrated or calling in to complain while helping to ease the abrasion between the member and the plan.
• Other duties as assigned.

Qualifications :

Salary and Other Compensation :

Applications will be accepted until October 27th, 2025. The hourly rate for this position is $15.00 per hour, depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizants discretionary annual incentive program, based on performance and subject to the terms of Cognizants applicable plans.

Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements :

Disclaimer : The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cog2025

What We Offer :

About Us Cognizant is one of the worlds leading professional services companies, transforming clients business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes Worlds Best Employers 2025) is consistently listed among the most admired companies in the world.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.