Service Delivery Program Manager, GID Operational Excellence

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Key Responsibilities

Drive operational efficiency and standardization across global construction. Identify and implement scalable process improvements. Streamline workflows and eliminate inefficiencies. Deploy best practices and digital tools to enhance performance. Collaborate cross-functionally to align with strategic goals. Establish governance frameworks for continuous improvement. Support document review and management and control changes to standard operating procedures. Facilitate service delivery audits and assist in the implementation of audit recommendations. Track and analyze KPIs to evaluate service delivery performance and identify areas for improvement. Ensure compliance with regulatory requirements, industry standards, and internal policies. Set up governance structures to enable delivery of business outcomes. Understand and support business continuity recovery strategies and plans.

Knowledge & Attributes

Proven ability to contribute to performance strategies that drive operational excellence and business outcomes. Extended knowledge of data center facilities, infrastructure, best practices, and industry standards. Effective leadership and team management skills when influencing without authority. Extended communication and interpersonal skills for effective collaboration, stakeholder management, and reporting. Extended problem-solving and analytical abilities to address complex challenges. Commitment to continuous learning and staying updated with industry trends and best practices. Good financial acumen, budgeting skills, and experience managing large construction project budgets.

Academic Qualifications & Certifications

Bachelor's degree or equivalent in Engineering, Construction Management, Compliance, Business Administration or related field. Desirable certifications include ITIL and Six Sigma, and PMP (Project Management Professional).

Required Experience

Extensive experience gained in a similar role within a global services organization. Extensive experience in project management methodologies, tools, and practices. Experience managing data center construction projects. Experience managing and leading data construction project resources.

Physical Requirements

Remain stationary for long periods of time. Operate computer, peripherals, and other office equipment. Perform work during US business hours and time zones.

Work Condition & Other Requirements

Perform work from a remote location with a stable internet connection. This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable. NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $118,300 - $194,300. All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance. Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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