Senior Business Analyst

Senior Business Analyst

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsofts products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsofts portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

We are seeking a highly analytical and strategic Senior Business Analyst with a focus on Workforce Management and Operations. The ideal candidate brings deep experience in data analysis, workforce planning, and operational strategy, with the ability to turn complex data into actionable insights that drive measurable impact. In this role, you will partner closely with business leaders to measure and improve strategic initiatives that overlay with financial impact, talent / onboarding efficiency and acceleration, and delivery model optimization.

This position requires both technical expertise in analytics and strong business acumen to align strategic workforce initiatives with organizational goals. You will develop clear, compelling visualizations and narratives that inform leadership decisions, enable proactive workforce planning, and ensure operational strategies are sustainable. Success in this role demands not only rigorous analytical skills, but also the ability to collaborate across functions, manage change, and influence stakeholders in a dynamic, global environment.

This role is flexible in that you can work up to 50% from home.

Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.