Senior Retail Operations Manager

Role Summary

Join us in shaping the future of PerfectGift's presence in shopping malls and retail locations nationwide. In this role, you will blend financial modeling, retail merchandising, and strategic business planning to fuel program growth, boost profitability, and ensure smooth, compliant operations. You will work across teams to bring innovative ideas to life, expand our retail network, and create standout customer experiencesall while driving measurable impact in a fast-moving, results-oriented environment. This is a 5-day onsite role in Pittsburgh, PA.

Responsibilities

• Develop and maintain financial models for gift card revenue, costs and EBITDA projections, weekly cash flow projections, balance of year projections, annual operating plan projection, five-year projections, initial startup costs and timing, unit-level planning and profitability analysis, "capture" rates vs. host retailer, ongoing and future, inventory levels, sales forecasts, profitability projections (including breakage estimates), cost allocations and redemption patterns, and weekly and reporting requirements as directed.
• Conduct market analysis and competitive assessments to inform pricing strategies and program features in support of perfectgift.com at retail locations
• Collaborate with finance, operations, marketing, software development, fulfillment and IT teams to integrate gift card systems into existing point-of-sale infrastructure.
• Prepare business cases, budgets, and variance analyses to track program performance and recommend adjustments.
• Monitor regulatory requirements related to gift cards at physical retail locations, such as escheatment and consumer protection laws, sales tax implications and incorporate them into planning.
• Analyze key performance indicators (KPIs) post-rollout, including sales uplift, customer acquisition costs, and return on investment.
• Create monthly reporting in compliance with agreement with all relevant partners.

Impact Statement

Example expectations for this role include but are not limited to :

Qualification

Compensation & Benefits

Wolfe is committed to providing a comprehensive benefits package to support your well-being, along with competitive compensation targeting the top 25% (75th percentile) in the local market. Our benefits and perks include but not limited to :

Wolfe is an Equal Opportunity Employer.

Wolfe does not sponsor employment visas.