Technology Services Supplier Relationship Manager

Strategic Partner Governance

Support strategic partner governance model through process oversight, tracking and reporting on contractual commitments / benefits, internal and external stakeholder cadence management, and documentation. Collaborate with internal stakeholders to align vendor services with business objectives. Evaluating vendor performance against service level agreements (SLAs) and KPIs, implementing improvements when necessary. Facilitating monthly and quarterly business reviews with strategic partners and internal stakeholders. Ensure compliance with regulatory requirements and internal policies. Support dispute resolution if issues arise. Provide data, analytics, and reporting to procurement team and leaders as needed. Support contracting lifecycle from RFP to SOW. Support process initiatives as requested. Provide training to stakeholders on processes and best practices.

Qualifications / Experience / Education : SRM experience with technology service partners. Technology procurement sourcing and contracting. Experience with procurement technologies (CLM, RFP, etc) and enterprise tools. Able to influence internal and external stakeholders, executives, and leaders. Articulate with strong communication, people, and leadership skills. Experience of working with both virtual and physical global teams. Strong problem solving and change management ability. Evidence of managing strategic relationships and technology contracts. Natural ability to interact positively with all internal stakeholders across cultures, countries, and professional disciplines. Able to maintain impartiality and drive business outcomes. Bachelor's degree in a relevant field.