After Sales & Technical Support Specialist (Trichy, INDIA Based)

Overview

After Sales & Technical Support Specialist (Trichy, INDIA Based) – technical support professional based in Trichy to join our After Sales & Technical Support Department. The selected candidate will play a key role in ensuring customer satisfaction through high-quality technical assistance, help-desk and post-sales support, during standard business hours and in on-call rotation.

Responsibilities

• Providing remote technical support for product malfunctions reported by customers and coordinating with authorized service centers for on-site interventions when necessary.
• Managing post-sales activities by keeping customers informed about services, contracts, and orders of technical spare parts.
• Supporting the organization and execution of post-sales processes, including preparing quotations for spare parts, technical support services, and support contracts.
• Accurately updating the CRM system with records of technical support interactions.

On-call availability

Required skills and qualifications

Employment details

We offer opportunities for professional growth within a dynamic and fast-growing organization.

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