Mgr Housekeeping

Housekeeping Manager

Join Our Team at AC Hotel Portland Downtown!

Do you thrive on creating unforgettable guest experiences? Are you a natural leader who brings both creativity and passion to everything you do? We're looking for a Housekeeping Manager who is ready to make their mark and inspire a team at the heart of our guest experience.

At Sage Hospitality Group, we don't just talk about excellencewe live it. We enrich lives, one experience at a time, by empowering our people to create genuine connections with guests, colleagues, and our community. Here, you'll find more than just a workplace; you'll find a place where you belong.

We celebrate independent thinkers, creative spirits, and bold leaders who aren't afraid to challenge the norm. At Sage, your success isn't defined only by what you do, but by who you are. That's why we invest in your growthpersonally and professionallywhile giving you the freedom to shape the guest journey in meaningful ways.

If you're ready to bring energy, vision, and a passion for hospitality to our team, we'd love to welcome you to the AC Hotel Portland Downtown.

Job Overview

The Housekeeping Manager assists the Executive Housekeeper in managing associates and ensuring the cleanliness and sanitation of the hotel, guest rooms, public areas, laundry, and other assigned areas. Coordinates all functions of the Housekeeping and Laundry departments and ensures impeccable levels of cleanliness and upkeep. Must demonstrate excellent leadership, communication, and team building skills with associates, peers, and across departments.

Responsibilities

• Primary duties include directing, interviewing, hiring, counseling, planning work schedules, and assigning work duties of Housekeeping associates.
• Lead pre-shift meetings, communicate arrivals, departures, identify VIPs, delegate room assignments and duties.
• Assist the Executive Housekeeper in interviewing and selecting new Associates for hire.
• Monitor the housekeeping staff and their productivity and efficiency for the purpose of recommending promotions or other changes in their status.
• Assist the Executive Housekeeper in the handling of employee complaints and grievances and disciplining them up to termination when necessary.
• Determine the type of materials, supplies, and tools to be used or merchandise to be bought, stocked, and sold.
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas, and back of the house; ensure compliance with accident / loss prevention programs, SOPs, and health / sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff, and company assets.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies / goods to staff at the beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns, and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.

Qualifications

Education / Formal Training

One to two years of post-high school education.

Experience

Experience required by position is from one to two years of employment in a related position with this company or other organization(s).

Knowledge / Skills

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environment

Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.

Benefits

The Perks :

At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.