Automotive Customer Service Manager - BMW Autos

500 W Lake St., Elmhurst, IL 60126

Sales BDC Manager

$60,000 + Performance Bonus = Excellent Income!

Great Benefits! Career Growth!

McGrath BMW of Elmhurst is a great place to have a rewarding career! We are seeking a full-time Sales BDC Manager to hire, train, assist and manage our fast-paced Business Development Call Center sales staff, monitor their performance, and more! Auto Sales BDC Manager experience is strongly preferred.

We are part of the super successful and family-owned McGrath Auto Group. We appreciate our employees and invest in their success! Apply now and drive your career forward with this great opportunity! Upload your resume and complete the assessment for priority consideration.

Responsibilities - Automotive Sales BDC Manager :

• Hire, train, assist and manage the Sales BDC staff in our fast-paced business development call center, set performance goals, and more
• Train and assist Sales staff to respond to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
• Train Sales staff to identify customers needs, present product information, and schedule several appointments per day for customers to meet with our dealership's sales team.
• Mentor Sales staff to help them grow their book of business and coach them on proven sales tactics
• Monitor and analyze sales data to identify improvement areas
• Track key performance indicators (KPIs) such as lead conversion rates and appointment show percentages
• Maximize sales and profitability to agreed levels of performance
• Contribute to high CSI scores

Qualifications - Automotive Sales BDC Manager :

We Offer Excellent Benefits :