Operations Supervisor Day

Operations Supervisor

The Operations Supervisor is primarily responsible for supervising a high performing team responsible for handling product safely, efficiently and effectively as it moves through the facility. This includes maintaining a safe working environment and building a culture of safety among associates. This role monitors production volume and assigns or reassigns operations associates to tasks involving receiving and put-away, picking (order-fill), shipping product, or other supporting tasks. The individual in this role must respond quickly to changing workflow conditions and contribute positively to the facility's key performance indicators. The Operations Supervisor resolves issues, addresses safety concerns, and is responsible for communicating business objectives and daily workload plans to the team. This role also engages with associates to assist them through associate relations related issues experienced with the organization and / or with other associates.

Ensures all associates comprehend and execute safe work practices by performing regular safety observations and having regular safety discussions.

Identifies and resolves safety issues within department; completes safety observations; addresses safety issues escalated from associates.

Assists associates with HR related issues including questions / concerns with attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations.

Communicates clear expectations for associates and provides timely and constructive feedback.

Monitors and manages associate performance, ensuring that associates are executing assigned tasks accurately and as scheduled.

Determines the daily workload (production volume) for department as established by the facility and corporate support; monitors inventory movements in the facility frequently throughout the day.

Monitors staffing needs for department / shift and adjusts work to be accomplished on the shift according to available resources and skill sets.

Conducts shift briefing, including safety topics, upcoming events and demand for the day.

Expedites receiving, picking and shipping of priority product (e.g., Special Order Express (S.O.E.) or Special-Order Sales (S.O.S.)).

Completes all incident reports for in-house product damage, near misses and injuries, and equipment incidents; completes accident reports for associate injuries.

Directs resolution to equipment issues (for example, replace failed equipment or contact Maintenance).

Identifies and assists in implementing process improvements or new processes launched from corporate.

Prepares shift turnover documentation.

Mentors and builds relationships with associates, recording planned encounters when needed, and completing annual reviews.

Holds associates in department accountable to expected behaviors and performance levels.

Works with associates to build a work environment of engagement and inclusion.

Identifies and takes action on needs for efficient operations, safety issues, and bottlenecks.

Participates in the process of hiring talented individuals for the team.

Sets goals and communicates clear expectations for associates and provides timely and constructive feedback.

Monitors and manages associate performance, holding them accountable to expected behaviors and performance levels.

Provides resources and support to associates as needed.

Communicates effectively with associates regarding business objectives or current issues.

Sets associates up for success, helping them achieve or exceed key performance indicators, including safety, performance and budget targets; records daily performance metrics.

Provides associates with coaching and meaningful developmental opportunities and prepares associates for upward promotion if interested.

Approves off standard hours for associates; ensures accurate accounting of performance for work team.

Discusses and resolves issues with and between associates.

Responds to incidents or injuries and ensures first aid response takes place as needed.

Interviews and assists HR in the hiring of personnel; initiates job requisitions to maintain target staffing levels.

Ensures associates receive proper training.

Helps associates on the team transition through change.

Minimum Qualifications :

Bachelor's Degree Supply Chain Management, Transportation, Industrial Engineering, Business, or related field OR 4 years of experience in distribution center / warehouse operations or related area.

Preferred Skills / Education :

Experience building a culture of safety among subordinates and peers.

Leadership experience with direct report responsibility.

Experience mentoring and coaching others.

Experience monitoring the work of others to ensure quality.

Experience working with and communicating to leadership all levels of the organization.

Previous leadership roles in other Lowe's supply chain facilities, or leadership roles in Corporate-led initiatives.

Experience with software applications such as Microsoft Office and / or a Warehouse Management System.

About Lowe's :

Lowe's Companies, Inc. (NYSE : LOW) is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.