Support Engineer - II

Support Engineer II – Central IT

All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.

Seattle, WA

The Support Engineer II will serve as the first point of contact for IT service requests, providing onsite technical support to corporate employees. This role involves direct interaction with users via chat, phone, email, and in-person support. This role offers exposure to a wide range of business types within a large tech organization, providing valuable experience in a dynamic and fast-paced environment.

Key Responsibilities

• Provide basic technical support to corporate employees
• Diagnose and troubleshoot issues across Windows, Mac, and Linux operating systems
• Respond to inquiries via chat, phone, email, and ticketing system in a timely manner
• Document customer interactions accurately and thoroughly
• Inform customers of needed repairs and ensure satisfaction with completed work
• Follow standard operating procedures and utilize knowledge management systems
• Maintain current knowledge of relevant policies and procedures
• Assist with system / network outage triage and escalation
• Support AV presentation equipment and teleconferencing systems
• Adhere to shift schedules and demonstrate flexibility for weekends and holidays

Qualifications : Basic Qualifications

Preferred Qualifications :

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Job Type : Contract

Pay : Up to $27.00 per hour

Work Location : In person