Reservations Manager

Ballyhoo Hospitality is currently seeking an experienced Reservations Manager to join our talented team at Jackman & Co. Restaurant.  We are an expanding restaurant group offering opportunities for professional development. Reservations Manager at Ballyhoo Hospitality supports the General Manager in leading all aspects of guest reservations while providing exceptional hospitality and cultivating relationships with internal and external guests.

Concept Overview : Jackman & Co.

A pub at heart, we are a place where people can gather to share exceptional food but still put the world to rights over a great pint. Our food is meant to be enjoyed over laughter and good times. Jackman’s menu focuses on the cooking traditions and practices associated with the United Kingdom. Encompassing global influences due to England’s strong trading history and its’ historical conquests.

Benefits & Perks : Health, Dental, and Voluntary Benefits Package, 401(k) program, paid parental leave, paid vacation, career mentorship and growth potential, and dining incentives across our 12+ establishments!

About Ballyhoo Hospitality : Ballyhoo Hospitality is the destination for feel-good dining. Founded by longtime hospitality industry veterans Ryan and Anna O'Donnell. Ballyhoo delivers the restaurant experience that guests crave. By pairing inspired menus with a unique ambiance, Ballyhoo focuses on all things quality - from the meals to the atmosphere and above all, the service. Ballyhoo is redefining neighborhood dining throughout Chicago and the North Shore with restaurants including Gemini, Coda di Volpe, Old Pueblo Cantina, Sophia Steak, Pomeroy, Buck Russell’s, Pizza by Sal, DeNucci's, Jackman & Co. and continues to expand to more communities. View our restaurants here : https : / / ballyhoohospitality.com /

OVERVIEW :

This Reservations Manager is an ambassador of Ballyhoo Hospitality! They drive memorable and genuine guest connections at all Ballyhoo locations while being the main point of contact for our VIPs and investors. They recruit, train and develop our host team, coaching them in real time on how to take risks while successfully running the door. The Reservations Manager will be responsible for the hospitality needs of one specific restaurant, not the entire group. The Reservations Manager is an expert in Resy.

ESSENTIAL JOB FUNCTIONS :

• Drive memorable guest connections
• Act as an anchor at the host stand during busy service hours
• Execute store opening and closing procedures as scheduled.
• Collaborate with the leadership team on ensuring team members are equipped with necessary knowledge and tools to be successful in their assigned roles.
• Act as main point of contact for VIPs, Investors & Restaurant Partners
• Achieve company objectives in sales, service, and quality through training of employees and creating a positive, productive working environment.
• Recruit, train, and develop hosts for the Restaurant
• Host bi-weekly reservations managers meetings to discuss development topics and promote collaboration
• Own & drive daily covers with intention of maximizing seating opportunities
• Complete weekly assignments as designated
• Train in varying positions in Ballyhoo Hospitality
• Fill in where needed to ensure guest service standards and efficient operations

REQUIRED QUALIFICATIONS :

Why Join Us?

How to Apply :

Interested candidates should submit their resume and a brief cover letter outlining their relevant experience.

Ballyhoo Hospitality Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.