Experienced Service Advisor - 10 Years Plus - Toyota

FRED HAAS TOYOTA COUNTRY

22435 S.H. 249

HOUSTON, TX 77070

Convienantly located in Northwest Houston, 2 miles North of 1960 & 2 miles South of Hwy 99.

Overview

Experienced female Service Advisor with 10 years plus Toyota experience preferred. Fred Haas Toyota Country is proudly family owned and operated. We have several employees with 20-30 year tenures and a culture that treats employees like family. We are seeking a seasoned veteran to join our service team who is looking to stay for years to come and to contribute to a pool of satisfied service customers.

Service Advisors are the face of our service department. They greet customers with a smile, understand repair needs, and act as the liaison between customers and our Service Technicians, keeping customers informed on repair times, estimates, and when the vehicle is ready for pick up.

Responsibilities

• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair / maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair, keep customers informed of progress, and notify when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and communicate potential issues to the Service Manager
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Rewards

Requirements

About our Dealership

The biggest difference for our customers and guests is a dedicated staff of friendly, well-trained, and experienced employees. The Fred Haas Companies support a diverse workforce, reflecting Houston today, with staff speaking many languages. The company has received industry recognition as a leader among its peers and maintains a long-standing tradition of excellence and guest satisfaction.

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