Key Account Managment Specialist

Account Manager

EBANX is a global fintech founded in 2012 with a mission to be the leading payments partner in rising markets. With its own technology and infrastructure, combined with in-depth knowledge of the Latin American market, EBANX allows these companies to connect to hundreds of payment methods in different countries in the region. And it goes further, creating results for businesses and simple shopping experiences for consumers.

From the beginning of our journey, we have an important mission : to give access. This is not just about our products and services, but it goes through everything we are and do. We believe that it is only possible to innovate with diversity, so we cherish differences in gender, race, nationality, disability, sexual orientation, religion and age. Plurality is what makes our Big Dream possible.

We are called ebankers and we are changing the way people buy, connect, and live globally. Let's make history together?

We are searching for an Account Manager, an individual contributor role, responsible for driving growth with international merchants; offering our customers the best experience while working with EBANX. It's required to have experience with enterprise merchant portfolios, providing one too many solutions, managing revenue targets, negotiation skills, to be flexible, have an entrepreneurial spirit, to be engaged, autonomous, and to be able to learn fast.

Responsibilities include :

• Managing current large merchants with a focus on driving YOY revenue growth by executing strategic commercial growth plans;
• Developing and driving pipeline of new products, market expansion, and share of checkout opportunities, to increase volume and revenue within each merchant relationship;
• Develop and maintain a trusted relationship, acting as the voice of the customer : learning merchants' product pain points and expansion plans, understanding their priorities and urgency, and effectively communicating this across internal cross-functional teams
• Outstanding internal and external communication - respond to client's demands and correctly address, convey compelling value propositions, inform merchant's of EBANX's product roadmap, ability to communicate sensitive news to the merchant;
• Monitor, measure, and propose strategies to continually improve merchant performance, payment method optimization, market penetration, and brand advancement;
• Close collaboration and partnership with a diverse cross functional team (e.g. product, marketing, subject matter experts, operations, risk, legal, and finance) to maximize merchant satisfaction and reference ability;
• Maintain a strong understanding of our competitive landscape and business strategy, and the competitive landscape;
• Diligently report on sales pipeline progression within Salesforce.com; requires a high level of organization
• Provide feedback to leadership on ways to optimize the sales cycle, enhance sales channels, and improve corporate brand awareness;
• At all times you will be a positive representative of the company and its brand and will conduct all sales activities with the highest degree of professionalism;
• Reporting directly to the Global Leader of Merchant Success - Americas and Europe.

What is essential for the job?

EBANX offers :