Director - Digital Customer Experience Engineering

PODS is reimagining the moving business, and we are building an industry-leading digital experience to make moving easier, faster, and more customer-centric. Our goal is to create a platform that allows customers to quote, book, and manage their entire move online while supporting the internal tools and experimentation frameworks that power that experience.

As the Director of Digital Customer Experience Engineering, you will lead the engineering strategy and execution across all digital customer experiences. You will work hand in hand with Product, UX, and Data Science teams to deliver performant, scalable solutions that make a measurable impact. This role will have high autonomy, executive visibility, and will play a key role in shaping PODS' long-term digital roadmap. You will report to the VP of Digital and lead a high-performing team focused on rapid iteration, A / B testing, and AI / ML-powered personalization. This role reports to the VP, Online Customer Experience within the Marketing business unit.

This role is required onsite at PODS HQ in Clearwater, FL. This is not a fully remote role. The onsite working policy is Monday - Thursday onsite with Friday remote.

Relocation assistance is available .

A DAY IN THE LIFE

• Lead a team of tech leads and engineers across multiple digital workstreams including discovery, booking, and post-booking
• Partner with Product and UX to define and deliver test-and-learn roadmaps using robust A / B testing frameworks
• Collaborate with Data Science to bring AI, ML, and LLM-powered experiences into production including personalization and decision support features
• Make key architectural decisions to ensure our systems are scalable, secure, and maintainable
• Build and sustain a high-performing engineering culture focused on speed, ownership, and learning

RESPONSIBLIITES

OUR TECH STACK

BASIC QUALITIFACTIONS

PREFFERED QUALIFICATIONS

DISCLAIMER

The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job.

PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.