Service Coordinator

Service Coordinator

Location : Brooklyn Center, MN

Job Type : Full time | Non-Exempt

Compensation : $26 - $28 / hour

Benefits : This position is eligible for medical, dental, vision, 401K and PTO

Job Summary

The Service Coordinator is responsible for the prompt, complete, and correct administration of service work orders from initial request through final invoicing. This person is responsive to internal and external clients including delivering fluid level experiences in the day to day procedural management of service requests.

Responsibilities and Duties

Responds promptly to service requests (received through phone calls, emails, etc.)

Oversees administrative service processes including processing quotes, orders and invoices

Schedules service technicians, vehicles, and equipment based on work order scope

Orders replacement parts and oversees reimbursements from manufacturer(s)

Reaches out to customer at 30 / 60 / 90 days for additional service needs

Executes warranty processes and engages supervisor regarding any large warranty issues

Ensures action plans are taken based on input from service technicians

Closes out customer issues leaving no loose ends

Works with team to continually improve service and warranty processes.

Invoices completed service work orders on a daily basis.

Qualifications & Skills

Advanced skills in MS Office highly desired

Excellent time management skills

Ability to multi-task

Organizational and prioritization skills

Ability to work effectively in a team

Process-oriented

Ability to communicate effectively

Self-driven, proactive, and willing to take initiative

Understands authority

Embraces accountability

Takes responsibility (ownership)

Excellent customer service skills

Attention to detail

Other Requirements

Associates Degree

2-3 years' experience in customer service

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.