Supervisor, Order Services

Job Description

Position Summary

At Ventrac, we don’t just build exceptional products, we build lasting relationships with our dealers and customers. We are seeking a proactive and energetic Order Services Supervisor to champion world-class customer service and lead our combined Parts and Inside Sales teams. This role oversees daily operations including order processing, customer support, and workflow optimization, while driving service excellence and team performance.

Reporting to the Senior Manager of Customer Care & Technical Service, the Supervisor will collaborate across departments to ensure accurate, timely order fulfillment and seamless customer experience. The ideal candidate will foster a customer-centric culture, anticipate dealer needs, and support strategic growth initiatives.

Key Responsibilities

• Lead daily operations of the integrated Parts and Inside Sales teams, ensuring smooth order processing, shipment creation, invoicing, and dealer support.
• Act as the primary escalation point for customer service issues, resolving concerns with professionalism and urgency.
• Monitor and report on KPIs, including response time, order accuracy, and customer satisfaction.
• Define, implement, and maintain Standard Operating Procedures across teams.
• Identify process improvements to increase efficiency and service consistency.
• Drive cross-training initiatives to build team flexibility and coverage across functions.
• Provide leadership and coaching to the customer service representative team, conducting regular one-on-one reviews to support development and performance.
• Account management of several key domestic and international dealer accounts. Work alongside the team answering incoming calls and emails with efficiency.
• Maintain strong relationships with dealers to ensure high levels of customer satisfaction.
• Develop and execute plans to increase revenue, expand the customer base, and align with company objectives by partnering closely with District Sales Managers (DSMs) to drive dealer growth and maintain consistent engagement.

Qualifications

Position Scope

Competitive Salary : A reasonable salary estimate is $75,000 - $85,000 for this opportunity. The pay range takes into account skills, experience, education, and location. It is not common to be hired at or near the top of the range; compensation decisions are dependent on the facts and circumstances of each case. Cash compensation is one piece of our competitive total rewards package.

The Toro Company is an Equal Opportunity Employer. We consider all qualified applicants based on merit and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit factors. We are committed to creating a welcoming environment for all employees.