Dispatcher

Job Description

Job Description

Wire 3 is dedicated to providing affordable, high-speed, and high-bandwidth internet services to households in our local communities. Our mission is to not only deliver the best internet experience in Florida, but also provide the exceptional customer care our customers deserve. With cutting-edge fiber optic technology at its core, Wire 3 ensures ultra-fast, reliable connections, minimizing disruptions and maximizing your online experience.

Backed by private equity, Wire 3 is on an exciting trajectory of rapid growth. We’re actively seeking driven, talented individuals to join our team of passionate and collaborative professionals who share a common vision of excellence. If you’re looking to be part of a dynamic and fast-growing organization, we’d love for you to help us continue delivering industry-leading service to our customers.

JOB OVERVIEW :

Wire 3, a rapidly growing fiber internet service provider, is seeking a professional and detail-driven Dispatcher to manage real-time field operations support for our installation and service teams. The ideal candidate will be the critical communication hub between customers, field technicians, and internal departments, ensuring appointments are scheduled efficiently and executed with excellence.

This role is essential in maintaining our service standards and delivering an exceptional customer experience by making sure the right technician is dispatched to the right job, with the right equipment, at the right time.

RESPONSIBILITIES :

Dispatch & Scheduling

• Create, manage, and update daily technician schedules and routes using dispatching software.
• Assign work orders based on technician availability, proximity, skill set, and job urgency.
• Monitor technician status in real-time via GPS / dispatch platform to re-route or update schedules as necessary.
• Balance workloads among technicians to optimize efficiency and meet daily job completion targets.

Communication & Coordination

Operational Support

Key Performance Indicators (KPIs)

REQUIRED SKILLS / ABILITIES :

Preferred

EDUCATION / EXPERIENCE :

PHYSICAL REQUIREMENTS :

BENEFITS :

EOE STATEMENT :

Wire 3 is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : Wire 3 is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Wire 3 are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, national origin, disability status, veteran status, domestic violence victim status or any other characteristic protected by the laws or regulations in the locations we operate. Wire 3 will not tolerate discrimination or harassment based on any of these characteristics. Wire 3 encourages applicants of all ages.