Customer Service Representative

Overview : We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers in the service department, providing exceptional service and support. You will be responsible for addressing customer inquiries (scheduling and payments), resolving issues, and ensuring a positive experience. The ideal candidate will possess strong communication skills and a passion for helping others.

Responsibilities

• Provide outstanding customer service through various channels including phone, email, and in-person.
• Assist customers with inquiries regarding appointments and services.
• Conduct outbound calling to follow up on customer requests or concerns.
• Analyze customer needs and provide tailored solutions.
• Maintain accurate records of customer interactions and transactions through data entry.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Communicate effectively in English, ensuring clarity and professionalism in all interactions
• Bilingual or multilingual is preferred.

Skills

Join us in delivering exceptional service that makes a difference!

Job Type : Full-time

Benefits :