Customer Service Representative - Bilingual Spanish, Healthcare - New Hire Bonus!Maximus • Phoenix, AZ, United States

Customer Service Representative - Bilingual Spanish, Healthcare - New Hire Bonus!

Maximus • Phoenix, AZ, United States

9 hours ago

Job type

Full-time

Job description

General information

Job Posting Title

Customer Service Representative - Bilingual Spanish, Healthcare

Date

Wednesday, October 22, 2025

City

Phoenix

State

Country

United States

Working time

Full-time

Description & Requirements

Youtube Video

Location : On-site in Phoenix, AZ

Starting Pay : $19.16 / hr. plus a $750 new hire bonus and up to $1,800+ in other potential bonuses!

Schedule : Limited-Service Full-Time positions available

Site Hours : 24 / 7 center; the targeted start date, hours, and schedule are discussed with recruiter

Evening and night shifts have a 10% shift differential for hours worked between 7 p.m. and 5 a.m.

Make a Difference and Empower People to Navigate Healthcare with Confidence

Are you bilingual and passionate about helping others? Maximus is looking for Bilingual (English / Spanish) Customer Service Representatives (CSRs) who can provide exceptional support to individuals navigating healthcare programs. If you’re dedicated, compassionate, and eager to grow, we want you on our team.

You’ll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success.

Pay & Benefits

We provide a competitive package designed to support your success both inside and outside work :

Competitive Compensation :

$19.16 / hr base pay + 10% shift differential

$750 new hire bonus and up to $1,800+ in bonus opportunities, including training completion and referrals

Company-paid medical coverage

Invest in your ongoing education and development

401(k) with company match

Paid time off, sick leave & 11 paid holidays

Employee Assistance Program (EAP), wellness resources, and employee discount programs

Flexible schedules that meet your lifestyle

A supportive environment with career development and promotional opportunities

No cold calls, sales, or collections involved!

Eligibility requirements apply, ask your recruiter for more details

Essential Duties and Responsibilities :

Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).

Calls are basic and routine.

Uses computerized system for tracking, information gathering, and / or troubleshooting.

Provides feedback when needed, provide input on call trends, processes, procedures, and training.

May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses

Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules

Utilize standard technology such as telephone, e-mail, and web browser to perform job duties

Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing

Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller

Refer calls as required to CSR Lead

Maintain up-to-date knowledge of client regulations and policies

Report problems that occur via the online system so they can be addressed by the appropriate parties

Minimum Requirements

High School diploma or equivalent with 6 months of customer service experience.

Must be fluent in English and specified secondary language.

Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses

Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules

Utilize standard technology such as telephone, e-mail, and web browser to perform job duties

Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing

Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller

Refer calls as required to CSR Lead

Maintain up-to-date knowledge of client regulations and policies

Report problems that occur via the online system so they can be addressed by the appropriate parties

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EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at

applicantaccommodations@maximus.com

Minimum Salary

19.16

Maximum Salary

19.16

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Customer Service Representative Bilingual Spanish • Phoenix, AZ, United States