Parts Specialist

Parts Specialist

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Bilingual candidates encouraged to apply.

Essential Job Functions

• Follow and promote all company customer service programs.
• Promptly greet retail / walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
• Assist managers and / or installer service specialists in serving the professional customers as needed and directed.
• Complete assigned company training relevant to position.
• Provide excellent service to customers calling the store on the phone by answering all calls according to company policy.
• Responsible for accurately maintaining and securing the cash drawer, accepting cash and / or checks, accurately making change, and processing credit card transactions.
• Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
• Perform various daily operational tasks.
• Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
• Perform various in-store services for customers.
• Occasionally drive a delivery vehicle to make deliveries.
• All other duties as assigned.

Skills / Education / Knowledge / Experience / Abilities

Ability to quickly match alphanumeric sequences.

Ability to provide outstanding, friendly and professional customer service.

Must be able to multitask, handling customers on the phone and in the store at the same time.

Desired :

Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service.

ASE certification.

Fluency in multiple languages (Spanish is highly desired).

Total Compensation Package :

O'Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations : Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.