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Description:
The System Alarm Monitor position supports 24/7 operations at facilities in the WMA. This position requires ability to support shift work, weekends, and holidays. This position is the first level of support for internal and external customers using a variety of databases and customer driven procedures. The system alarm monitor will be answering phones, dispatching technicians, entering service requests, troubleshooting issues with customers, and performing various other administrative duties.
System alarm monitors must-
- work independently and as a team
- can work in a fast based mission critical environment and have attention to detail.
- multi task and prioritize based on established work flows
- ability to pick up and retain new information quickly and apply to on the job duties.
- ability to work with computer systems and experienced in MS office suite
Requires -
- TS/SCI clearance with polygraph REQUIRED
- High School Diploma or GED with 6-8 years of experience
- Reliable transportation
- Must successfully pass a background check and drug screen.
Desired –
Previous experience in a security operations center setting
Abilities
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Applicants for this position may be required to obtain or provide proof of flu shots or of other vaccinations depending on customer requirements and nature of the position or demonstrate a valid basis for exception.
EOE Minorities/Females/Protected Veterans/Disabled
VEVRAA Contractor
System Alarm Monitor • Tysons, VA
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