Service Coordinator Dispatcher

Description :

Kinsley Power Systems is looking for a highly organized and proactive Service Coordinator to join our team. In this fast-paced, customer-facing role, youll be at the center of our emergency response operationsscheduling technicians, supporting service calls, and making sure every customer receives prompt, professional attention. This role requires someone who thrives on juggling moving parts, staying calm under pressure, and keeping things running smoothly behind the scenes.

Kinsley, a family-owned business, has been a leader in the generator industryproviding exceptional service, sales, and rentalsfor over 60 years. We take pride in exceeding customer expectations while creating a workplace thats enjoyable, supportive, and rewarding. If you're looking for a growing company that upholds strong family values, fosters a positive culture, appreciates your hard work, and offers real opportunities for growthwelcome to the Kinsley family.

Key Responsibilities :

• Answer and prioritize incoming service calls, responding directly or redirecting appropriately
• Schedule all maintenance contract customers and maintain accurate service logs
• Coordinate and dispatch Field Service Technicians efficiently, adjusting schedules in real-time as new service calls arise
• Manage logistics for emergency responsethis includes frequent changes to technician schedules and ensuring geographic efficiency
• Support and promote the customer service team's goals and commitment to fast, reliable support
• Generate Time and Material quotes, submit material requisitions, and finalize service summaries accurately and on time
• Provide ongoing support to technicians and customers throughout the service process

Preferred Experience :

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Requirements :

Compensation details : 23-29 Hourly Wage

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